Elnora Maison — Beauty Transformation Studio (“Elnora Maison,” “we,” “us”) values the discretion of every woman who reaches us. This Privacy Policy explains what information we collect, why we collect it, and the choices you have. It applies to the website at elnoramaison.ae and to any related communications.
1. Information we collect
We only collect what you choose to share with us, including:
- Enquiry details— your name, email address, optional phone number, the package or experience you’re interested in, and the message you send through our contact form.
- Correspondence — the content of emails, WhatsApp messages, or other private exchanges you initiate with us.
- Limited technical data — anonymised analytics about how visitors use the site (pages visited, approximate region, device type), gathered through privacy-respecting analytics.
2. How we use it
- To respond to your enquiry, personally and confidentially.
- To shape the consultation, package, or experience we propose to you, based on what you’ve shared.
- To improve the studio experience, understand which parts of the site are most useful, and refine our services.
- To meet legal obligations under United Arab Emirates law.
3. Lawful basis
We process your information on the basis of your consent (which you provide when you tick the consent box on our enquiry form), the legitimate interest of operating and improving our studio, and where required, our contractual and legal obligations.
4. Sharing
We do not sell, rent, or trade your personal information. We share it only with:
- Trusted service providers — for example, the email delivery service that routes our enquiry inbox, or the analytics platform we use. These providers are bound to handle your data only on our instructions.
- Authorities — if required by law, court order, or to protect the safety of our clients and team.
5. Photography & client likeness
Elnora Maison is a photography studio. If you become a client, the use of your portraits, videos, or likeness is governed by a separate model release signed at the time of your session — never by this Privacy Policy alone. We will never publish your image without your written agreement.
6. Storage & retention
Your enquiry information is held only as long as it is useful to serve you, and in any case no longer than two years from your last contact with us, unless a longer period is required by law or by an active client relationship.
7. Your rights
You may, at any time:
- Ask us what information we hold about you.
- Ask us to correct anything that is inaccurate.
- Ask us to delete your information.
- Withdraw your consent for us to contact you.
To exercise any of these rights, write to hello@elnoramaison.ae. We will respond within thirty days.
8. Cookies & analytics
We use a small number of cookies and similar technologies to remember your preferences (such as your cookie choice itself) and to gather anonymised analytics. You may decline non-essential cookies through the banner shown on your first visit, and reset your choice at any time by clearing your browser’s site data.
9. International transfers
Some of our service providers operate outside the United Arab Emirates. Where your information is transferred internationally, we rely on those providers’ standard contractual safeguards to protect it.
10. Changes
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be signalled clearly on the site.
11. Contact
Questions about this policy, or about the personal information we hold for you, can be sent to hello@elnoramaison.ae.
This document is provided in good faith as the studio’s working policy. It does not constitute legal advice; we recommend a UAE-licensed legal review prior to any material change in how we collect or use personal information.